Sometimes This Running Your Own Business Thing is Really Hard

When I walked into my home office this morning the sun was blazing through the sheer drapes that cover the large glass doors. As I locked the door against the rest of the house, I felt one of those giddy little giggles arrive in my chest that I get sometimes when I walk in here. I love my life. I love my kids. And… I love when I get to come in here and focus on the work I love, too. Sometimes I feel this feeling so excitedly that I get this little giddy thing that happens.

But I haven’t felt that for a while, so this one was particularly welcome and blissful.

The last few months have been hard core. I have mentioned this intensity in this blog a bit, but I feel like it deserves a little more attention. After all, maybe one or two of you will identify, and I could use a little connection on this topic. Sometimes this solo business owner thing can feel a bit isolating – even for an introvert like me.

I’m not even sure exactly what I want to say about this – except that no one really tells you how intense it all gets. I mean, they do – but it’s like trying to tell someone how hard it is to become a parent. You just literally cannot know what it’s like to parent until you have a kid. You can’t read about it, you can’t take care of other people’s kids for a few days, and you can’t get it even from having hours and hours of conversations with people who have kids. Believe me – I did all that before I had kids so I really know.

And I know it’s true about business ownership, too, because I just realized today as I felt my first giggle in this office in a long time that I’ve been in one of those really intense periods that no one tells you about, because they can’t.

By the way, this isn’t about income or productivity or rejection or sales channel or anything like that. Or, maybe it’s about all of that in some mix of ways I never expected.

It’s crazy because I just wrote and produced this program that I think is awesome. It turned out to be way cooler than I expected on many levels. And I’ve already sold some of them, even before the program was complete. So, see, that’s so much goodness.

Maybe it’s just working fourteen hour days, broken by four hours of family and kid-time that both nourishes my soul and feels like I don’t have time for it. I make up for the lost work time by not sleeping enough. Maybe it’s the thousand decisions to make about book cover designs, interior layouts and marketing channels. Maybe it’s wishing I’d go on those hikes and walks and read the lovely memoir I have waiting for me, instead of working more. Maybe it’s being out of balance. Except I don’t believe in balance, really.

It’s not as sunny now as it was when I walked into the office this morning – and my giddiness has faded considerably. But I do feel myself coming out of the craziness of this last few months and I like that. I know I’ll get there again, in some form, as I launch into the next big thing. But for now, I’m grabbing my shoes right this minute and taking my dog (in the photo above) on the trails. I may just have to work a little tonight to make up for it.

How to Create a New Website with Less Angst

It took about five months to design and launch the new The Brazen Soul website. I thought for SURE I could get it done way faster – after all, I am a workhorse, willing to keep at it hours upon hours until the thing gets DONE.

But that’s not how creative, collaborative project go. You can’t rush brilliance. And you certainly can’t convince everyone else involved in the project to take on your ridiculous workhorse ways.

Creative endeavors take t-i-m-e. Time. TIME.

And patience, which I’m constantly trying to cultivate but wondering if it’s just too far outside of my strengths.

That said, looking back I realize there are a number of things I could have done differently when creating The Brazen Soul website. I hope sharing them will make your next website project – or any creative collaboration – less anxiety-provoking and more streamlined.

Here are the five biggest takeaways I’ve had from my website redesign process:

  1. Direct communication with the Designer/Design team is critical. The Brazen Soul rebrand was really an offshoot of a plan to create a new website. I was working with a coach at the time and the further we got into the business details of a new website, the more clear it was that I really needed a whole new brand (actually, a new business name, too!). My coach was an excellent co-thinking partner and brilliant at helping me navigate the rebranding process. Handily, she had a design branch of her business that handled logos and websites. I like and trust my coach, so I hired her team on for this project. Turns out, her “team” was housed somewhere far far away, with a 9-hour time difference, and every single tweak or revision took from three to FIVE days. The process was excruciating. I did get a gorgeous logo out of the process, though it took something like 40 original concepts to get there (note: if you are anywhere past 5 or so original concepts, there is a serious communication problem/design skill situation.) The website creation process began to show the same patterns, so I bailed out of that arrangement relatively early. The lesson: Have direct communication with the creative team to ensure that your design wishes are heard and understood – as are deadlines and revision timeframes.
  2. Relationships make a big difference. I have a number friends who are designers. Most of them actually don’t like to work with solo entrepreneurs and small business owners. We are notoriously undecided and slim-budgeted, I hear. So, even if they would make an exception and work with me because we are friends, I didn’t want to be the one to affirm their preconceptions about entrepreneurs. The website developer I ended up hiring, Lynn, and I have worked on client projects together before as well as co-facilitated workshops and presentations together. She designed my previous website as well. As soon as I realized the error of my ways in my new website process, I called her. She hopped on my project immediately (with nary a sarcastic told-you-so comment, the lovely soul) and put me directly in touch with her favorite designer, Asha Hossain. Through lots of conversation with me, Asha (who is definitely working in the sweet spot of her strengths – she’s so good) designed a site I love. The difference in angst was night and day with these mutually respectful, collaborative relationships driving my website project. The lesson here: If you know that someone is really good and you have had great experiences working with them in the past, use them again. Don’t start anew with the unknown when the known is already great. (Jeez – this seems so obvious when I put it there like that. hmph.)
  3. A self-created wordpress blog can bridge the gap nicely. Designing and building a website takes a while, even when the whole team jumps on board immediately and everyone’s plates are empty enough to concentrate a lot on your project (which wasn’t entirely the process with mine, but damn close.) In my case, it didn’t make sense to use my old website since I had a very different new brand and business name. So, I took my amateur wordpress blog skill to the task. I went to www.wordpress.com (not www.wordpress.org, which requires your own hosting and a bit more technical skill) and chose a theme with a customizable header. After some frustration (required of most new technological ventures, in my experience) lasting a very short time, I had a temporary home for The Brazen Soul. It wasn’t fancy – but really, it worked beautifully. I made new connections every single day via that website – in all of it’s simplicity – and for me, that’s what it was all about – getting the new brand out there and creating meaningful relationships. The lesson here: Doing something now is way better than doing nothing and waiting for the perfect something (sometimes. In this case.)
  4. Let expertise drive the task while you joy ride in the backseat. Once the designer was on the task, it was all a lovely, awe-inspiring experience. We exchanged a bunch of emails about my business, the purpose of my website and details of my Brand Elan and Asha brought on her brilliance in design. Then the same process was repeated in functionality planning with Lynn of webprodigy.com. The more I let them bring the solutions and let go of controlling every detail, the more often I was happily surprised by their remarkable ideas and outcomes. The lesson here: Let go and your collaborators will bring exceptional brilliance from their strengths and Contribution.
  5. Pad the budget – time and money. Even with my workhorse ways and a ton of flexibility and commitment from my web team, the project took way longer than I hoped or planned. It just does. I changed my mind a few times. We had all these holidays in there like Christmas and New Years (annoying!). The copy wasn’t flowing as easily as I hoped it would when it came time for me to write some of the pages. We had all of those final itty bitty fixes that happen on any project of this kind. Of course, all of that mind-changing and great new ideas added design and development costs. I don’t regret a single one of those changes or additions in functionality – but I hadn’t planned for them either. The lesson here: Add at least 20% (I’m making that number up – but it’s about right for my project) to the time and budget for your web project so you have room to produce the most remarkable project possible.

I wish you great success on your website or other collaborative project. I beam happily every time I open up The Brazen Soul website so I know all of the time, energy and resources are worth it. Well, that and the fact that community is building beautifully through The Brazen Soul brand, just as I hoped. Let me know if I can be of service to you in any way as you venture into your project. I have a checklist for choosing a web team and a Website Planning Worksheet that walks you through the many planning details of creating a new website. I’d be happy to send them over to you if you send me an email with the request.

Thank you Martin Kingsley for the angsty guy image.

No More Excuses: Take Your Vision Into Real Action

I believe wholeheartedly in bringing your brilliance. I actually believe it is our responsibility. It’s part of the way this whole Universe works. You bring your brilliance, which is different than mine. Your neighbor brings his. My aunt brings hers. Together, we have this finely crafted gorgeous Whole offering, this giant Mosaic (I’ve got a whole mosaic analogy I’ll tell you about sometime.)  If all goes right, I know to go to your neighbor for his brilliance and your neighbor knows to go to my aunt for hers (that’s the marketing part.)

This whole Brazen Soul thing is about bringing your brilliance. It’s a manifesto, really. I want your big, bold, courageous outward expression of your soul’s greatness. I want your neighbor’s, too.

I get to work with people one-on-one on building their brilliance into a very cool business and then getting the word out about it. I love that I get to be a part of this divine process. It’s heady, exciting. Seeing the energy and fire that arises as a person builds their dream business is immensely inspiring.

But not everyone can afford to partner one-on-one toward their dream business.  I certainly couldn’t at first. That’s why I am creating The Brazen Soul Program: Vision Into Action. I genuinely want you to have the support you need to bring your brilliance. I need your brilliance – and so does my aunt. And your neighbor. You get what I mean.

So, I decided to take the one-on-one Vision Into Action Partnering Program and make it into a self-study program. I mean, every single little thing I could think to say, ask, or suggest is in this thing. Plus, I built a bunch of additional tools to help you process things further (after all, you are doing this by yourself… you’ll need some help traversing the “what am I trying to say here” terrain). There’s a special exclusive web page with all kinds of additional customizable downloads.

Right now, the program is at the editor. Then it will go to the designer. I’m not kidding about this thing. This is not one of those printed out transcripts from a teleseminar being called a “program.” This was written and crafted entirely for the purpose of guiding you from Vision to Magnetic Messaging to Action.  That’s it. I just really, really want you to build the business of your dreams. For real.

Anyway, it’s not done yet. I expect it to be done the first week in March. But I’m too excited to keep waiting for it to be done to tell you about it. So, I’m telling you about it now. And if you are at all excited about this news, then you can go get the program for a way cheaper pre-order price right now. I hope you do. And tell your neighbor about it, too. Because I’ve been looking for him to do for me that thing he is so brilliant at doing. He needs to get it out there.

Succeed or Fail? Contemplations on the Eve of a Product Launch

I am getting close to launching the first The Brazen Soul program. I’m having all kinds of crazy mixed emotions as the product creation process winds toward closing.

I’m thinking:

What if no one wants this?

What if I can’t reach the people who need it the most?

Is my “community” large enough (on and offline) to give this program a real chance?

There are more questions – really too many to list. But you get the idea. I’m nervous.

The thing is, I KNOW this program will be immensely helpful to passion-driven entrepreneurs who want a guide for getting their passion articulated into a real business idea. I KNOW it will help them craft amazing messaging so that they can get the word out in brilliant ways. I KNOW all that.

But then, I’m not the only business owner who has KNOWN that what they had would really make a difference.

Succeed or Fail – Just Ship!

You already know about Seth Godin – and you probably read his blog – so you know that his latest post was on Unrealized Projects. He talks about just getting your stuff shipped. Just doing it. He reminds me to “dream big and don’t make it.” I felt better hearing about all of Tim Burton’s “failed” movie projects – mostly. After all, he also put out cool (and freaky, really)  stuff like Edward Scissorhands and Pee-Wee’s Big Adventure.

Contribution Trumps Fear

So, I try to tell myself that in order to bring to life the Brazen Soul Dream, I have to do some risky stuff that will fail. I tell myself that even if this first product I’m going to launch in about two weeks doesn’t find it’s Big place in the world of passion-driven entrepreneurs, I’ll just be that much closer to the extraordinary Contribution that lands in a big way with my community.

I’m not sure this all makes me feel less anxious, but it does make me fell totally motivated to get it shipped and find out. I know this is a kick-ass product. I also know that I plan to make many more Contributions to my community until I find the sweet spot that makes a real difference in getting Brazen Soul Dreams into reality.

So, head’s up everyone! I’m taking the big risk. And I’m smiling through my nerves.

Naming Your Business

Naming your BusinessI found the process of naming my business excruciatingly difficult. And it’s not even the first time I have named a business. I named Eloquence Communication, though the process was hasty and ultimately I learned that was an ill-fitting name. I had a massage business many years ago which I struggled a bit to name (I named it Passages Bodywork) but it wasn’t at all “excruciatingly difficult.” I got most of the way through starting up an online retail store back in 1996 and the name came quite easily to me, Romantic Interludes (no, it wasn’t that kind of store, not exactly anyway – emphasis on the romantic.) I have helped clients with their business names – and helped create many taglines, too. I’ve even co-named three babies, quite successfully if I might say so.  So, it would stand to reason that naming would come easily to me. I’ve had some practice.

Well, it didn’t. Naming The Brazen Soul was the most angsty task I have had so far in my business.

I think there are a few reasons for this and I’m hoping that sharing them will help you in your process of naming your business – or anything really important to you, really.

  1. I’m an extreme perfectionist. This is not helpful. It is a hindrance and it gets in the way of many things. It’s why I don’t blog enough and why I avoid fashion (more on both of these in future posts, which I plan to do more regularly and less perfect.) I get overwhelmed with details and want to make no errors and it paralyzes me. I’m working on this, but it was in high state during the business naming process for me.
  2. I was afraid of what other people I respect would think. I love the word “brazen” – it totally captures the entrepreneurial life for me, and it’s unusual enough to really make an impact. One of my favorite bloggers (actually my very favorite blogger at the moment) is Penelope Trunk. She wrote the book Brazen Careerist and now has a company by the same name. I was simply afraid that it would annoy Penelope Trunk that I used “Brazen” in my business name. This is silly, of course, because Penelope doesn’t know me at all, doesn’t even know I exist, I’m quite sure. And even if she did, we have totally different markets and we do different things – she does career stuff for generation Y and I do entrepreneurial stuff, mostly with generation X people (with some of the leading edge of generation Y mixed in there.) And anyway, it’s just one word and words can be shared in abundance. I’m sharing this possibly ridiculous-sounding struggle with you because maybe you have some kind of thought process going on in your mind – some story you have been telling yourself that is getting in your way – that you can obliterate by taking a different lens into it. For me it was about answering the question, is this story I am telling about the word “brazen” really true? (Okay, it was also about having my business coach at the time laugh out loud at my concerns.) But the fact is, the story simply isn’t true. It’s just a story I created based on fear. It does matter what other people think – you want your target market to think, “hey, cool, that’s me!” – but the “afraid of what others would think” is a good indicator that you need a story-check.
  3. I was afraid of being wrong. Now, this sounds like it fits into both one and two – and it also sounds like I am one big giant scaredy cat. Let’s address both of those issues. First, while I am a perfectionist, I am not always this afraid of being wrong. There are a few of you reading this who are smiling knowing that I can sometimes get a bit caught in knowing I’m right, actually. (You are smiling, aren’t you?) But I lost confidence after realizing how “off” I was with the last business name I chose and the process of rebranding is expensive and time-consuming, so I really really didn’t want to be wrong again. I also knew I wanted a business name that was powerful, exciting and a bit unexpected, which is riskier. So, being wrong felt even more possible. And this takes us to the sort-of overlap with point number two, being one big scaredy cat. I got some negative feedback from people I really respect about the The Brazen Soul business name – some really direct and some more subtle, like “what’s wrong with your current business name?” – and I took that as a sign that I might have picked the wrong business name. Thank goodness, again, for my business/marketing coach who gently yet firmly reminded me that I had researched my market, that I loved this new name and that many of my real clients had enthusiastically affirmed their resonance with this new name.
  4. And finally, but I think most hugely importantly (yep – HUGELY IMPORTANTLY, I’m yelling here…), I had not completely described to myself my target market. I mean, described like “It’s Saturday morning, where are they going/what are they doing…” and “What books are on their bookshelf?” I had done some general analysis and description around ages, socio-economic status, gender… the basics. But until you know the intricacies of your target markets lives (in all of its variation as well as similarity), you can’t confidently call out to them and know they will recognize your call. This is tricky for those of us who avoid stereotyping. We know that people are individuals and should be seen and recognized as such. How can I guess what a whole market of people would do on Saturday morning? I hear you on this – I identify with the struggle. And yet, you can – to a useful degree. And I’ll write more about that later because it’s too long for this post. My point simply is this: in order to name your business powerfully, you must know in intimate detail the desires, pain, nuances and language of your target market. Then get it on paper and marry it. Your business name will arrive like the first child of your union (labor included, of course.)

I finally did name my business, as you can see, and I am quite pleased with the result. I love the juxtaposition of Brazen and Soul. The name totally describes the clients I have helped most powerfully, the ones who are most thrilled with our work together: passionate, driven, powerful, soul-inspired, courageous, edge-pushing.

As I look back on the naming struggle, I really get it where my opportunities for growth are for my next difficult naming process. I also know that when my next business naming client comes along I will so know how to facilitate their process even more powerfully than before. (Hooray for personal and professional growth!)

And since blog posts aren’t supposed to have this many “I” statements, let me switch around those four learnings into suggestions for your use.

The next time you are struggling to name a business, product, concept, idea… whatever, try this:

  1. Let go of perfection. It’s your enemy.
  2. Check your story. It may simply not be true – or most certainly it is not the only truth. Search for other truths that serve you better.
  3. Trust yourself. Do your homework, then trust your expertise, process, intuition.
  4. Study the hell out of your very best clients – or your dream client.

I have never been so jazzed about my work. I love my new business name and the benefits are already kicking in. My ideas are flowing more freely and to my great thrill, clients are coming more freely, too! Even now, even near the holidays, even in “this economy.”

Go courageously into your naming process. Allow yourself to choose a name that you love, that feels great to you as well as calls out to your market. And please, share your stories about the process with me. I’d love to know what things worked for you, what you learned – and see what names you came up with as a result.

Thank you, Randi Son of Robert, for this image.