Movin' On – Brazen Style

motorcycle iboy daniel on flickrThe time has come to finally leap squarely – brazenly – into my new brand! I am so excited to finally be implementing in my own business the very thing I work so hard to create for my clients: a powerful brand that reflects my passion and soul.

Side Door Branding

One could ask themselves how I could have had a brand that did not do this from the beginning. After all, this is precisely what I get paid to do with others!

My only answer is this: I was afraid and I lacked clarity. (Gasp!)  When I finally officially started this business about two years ago after many years of doing pieces and parts of this work in various forms – and after dreaming all along about creating a business just like this – I came in the side door. I thought I would do this “part-time” while teaching at the college and taking care of our very young daughters. I rushed through the branding process, thinking that the services I offered were the really important element of my business. I knew branding mattered and I invested in quality design and marketing materials accordingly, but I just didn’t know how much the actual look and feel of the brand would matter, for my business building – and equally importantly, to ME.

It’s NOT About Eloquence

Slowly, comments from others as well as my own feelings of incongruity began to emerge. “Your brand is so beautiful!” they’d say, and while I loved hearing that they were noticing my brand in a positive way, it just didn’t sound right to me. I like beauty at least as much as the next person, but what I really believe in is powerful, authentic, soul-revealing communication used in business to attract your best clients. It just wasn’t quite getting there with the “beautiful” thing. Then people began referring to me as “the eloquent speaker” and making other very complimentary remarks about my eloquence – but all comments about their own communication were decidedly NOT about being eloquent. “I don’t want Eloquence per se, I just want it to sound really good so people want to buy my stuff.” Um, light bulb moment! My clients aren’t looking for eloquence. In fact, that feels lofty and too fancy.

It’s About Powerful Soulful Business

So, what are my clients looking for? They are looking for a successful business built around their passion and strengths. They want self-expression inside of their business so that they are making the most powerful Contribution in the world that is possible for them. They want to be fully themselves inside of their businesses and mix that style with the language and offering that truly magnetizes their clients and customers to their door. This is a courageous way to do business, this soul-bearing approach. It takes bold, audacious risk – and has huge payoff in satisfaction and financial reward, if you really hone in on your true market.

This is only possible if you are a Brazen Soul.

And thus, here we go… Join me at my new (temporary) web home and let’s carry on our conversation over there, where the place is currently being decorated much more to our tastes, yours and mine.

Image thanks to iboy daniel on flickr.

The You Interview (First Ever Video Blog Post)

My good Twitter friend @joeprovence had this brilliant idea that I use video in place of writing some of my blog posts. He actually had a more specific idea for how to use video on my blog, which I am so very excited to implement (but I’m keeping it a mystery, just to keep things exciting) but I decided to apply his idea to my regular blog post ideas. I’m really excited about this evolution of my blog because, frankly, I struggle to write my blog posts all the time! I love the conversation with you all (via comments, email and all ways we chat about blog post topics) but I simply don’t do them enough. I’m hoping this will help move things along.

So, here’s Video Blog Post #1 on The You Interview. The topic will sound familiar if you watched the Ignite Bend talk I posted a few weeks ago, but this is more fleshed out. If you are looking to crystallize your vision for your business (or your life, or your parenting, or your whatever, really…), give The You Interview a go. And let me know how it goes!

Three Essential Brand Message Questions

I recently did a very short talk at The Network of Entrepreneurial Women monthly meeting on ways to power up your Essential Brand Message. I only had five minutes (yes – ANOTHER five minute talk opportunity/stressor) to bring real value to this group. So many people sought me out to tell me how much the appreciated the three tips I shared that I decided to share them with you all, too. Maybe you’ll also find them handy.

Here’s the audio, in case you prefer to listen to my five minute talk instead of read this post.

Your Brand Message is THE most essential part of your marketing program. It is even more essential than your logo (gasp! How can that be?!) because it DRIVES your whole logo creation process, as well as all other marketing efforts. Unfortunately, the actual brand message is often overlooked by small businesses who don’t have a marketing team to handle that process. Not so for you now! Here is your Quick Guide to building a great brand message, broken down into two parts: Dig Deep and Say It.

I’m always talking about digging deep. That’s because a soulful inquiry brings about the most powerful message. You simply can’t get to really powerful messaging without a deep inquiry (the intensity can vary, depending on your “deep digging” prowess.)

Digging Deep involves three essential questions: 1. What do you stand for?, 2. What do you solve? and 3. What is your brilliance? If you can answer all three of those questions in your brand message (the internal version and your external version), you will absolutely magnetize your target market.

Let’s explore them a bit.

1. What do you stand for?

Are you committed to leaving a minimal carbon footprint? How can you show this commitment in your messaging and business decisions? Are you all about family? How can you make it easier for me to bring my kids into your restaurant – and infuse that value into your marketing messages?

2. What do you solve?

Your customers don’t care nearly as much about what you do as they do about how you make their life better. It’s simply true (and as a consumer, that’s true for you, too, I am certain) and you’ll craft a way better message if you focus on telling them directly how their life will improve by doing business with you.

A local printer business where I live has the tagline, “Anger management for printers”. Brilliant.

3. What is your brilliance?

I am positive that you have excellent customer service and a high quality product. I am so sure of this that you can leave those phrases out of your marketing materials altogether. Use that freed up messaging space to tell me what makes you distinctive from all the other [fill in your business/title here] out there. If you are the home staging professional who knows how to use Feng Shui principles to improve home sales, make sure you let us know that!

Once you articulate to yourself what you stand for, what you solve and state your specific brilliance, craft yourself a very clear message. At this point, think of this as “for internal business use only” brand message. Use this message as a reference for everything you do in your  marketing planning. Then, once you have it refined by using that message in planning, craft yourself a clever brand message made for your target market (much to say about defining your target market – for another post) letting them know the answer to these questions.

“We are your neighborhood grocery store.” (Trader Joe’s)

“Injury recovery treatment as part of your health care team” (Professional Massage Therapy)

“Creating positive change in people’s lives through simple shifts in their space.” (Eco-Deco Designs)

Right now, buyers want to know they are getting two high-level things from the companies they support: Value and Values. Don’t make them have to think too hard to see those things in your business. When I go to Trader Joe’s, I am hit over the head every time with their Value and Values. I get good food – often gourmet food – at really good prices (Value.) Plus, my daughters get stickers, balloons, little tiny super-cute shopping carts and a kid-size bench for coloring pictures while I stand in line (Clearly, TJ’s Values a family shopping experience – and boy, so do I!)

How can you revise your brand message to reflect your Value and Values more powerfully?

All Public Speaking is NOT Created Equal

Five minutes is really not that long.

It takes more than 5 minutes just to get my three daughters from the living room, up our short flight of stairs and into the bathroom to brush teeth at night (often 2X 5 minutes.) You can be five minutes late to a meeting or lunch date and it is hardly noticed (I hope, for my sake.) We dally away five minute spots all day long without even noticing them, or counting the activity that occurred in the mix of our day.

So, one could think that preparing a mere five minute talk for Ignite Bend would be a piece of yummy, fluffy chocolate cake.

One would be very, very wrong.

I spent more time preparing for my recent talk at Ignite Bend than I have for any talk I have done in… well, might it be EVER? If it’s not ever, then it’s damn close. And, in spite of my reasonably large pool of experience with public speaking, I was shocked at the time and energy it took.IMG_6240

Possibly you are wondering why the prep took so long. Like, what’s the big deal? Yea, I was too. So, I analyzed it to death and here’s what I got:

1. 20 slides is a LOT, especially when you are not a designer but you know a lot about what great slides look like.

I love great presentation slides. I almost never see them in actual presentations because the bullet point thing still dominates, which blows my mind, really. But if you check out sites like TED.com you’ll see some really great slideshows. Also, Slideshare does these contests that invite brilliant work like this and great presentation companies like Ethos3 create cool promo shows like this.

However, I know so very little about design rules and things like how to find great images and how to do brilliant stuff with fonts and colors. So, I had to study a bunch just to do the rudimentary stuff that I did in my presentation slides. It took a LOT of time. Thank goodness for brilliant books like Presentation Zen by Garr Reynolds (which I was thrilled to get a new copy of as a speaker gift, along with a kick booty custom Ignite Bend mug from Mug Revolution. LOVE them both.)

2. Synchronizing a speech with twenty slides that switch automatically in 15 seconds is really tricky, especially if you don’t want a memorized speech.

IMG_6253Memorized speeches are almost always more boring. I know, you’re thinking about the political speeches that have inspired you over the years and how those seemed to be memorized. They often were/are, mostly. But those are the rare exception – and I’d argue that some of those would be even better done extemporaneously, though I get it why they like to stick to the script for safety. Point is – I’m not talking about those long political speeches. I’m talking about the kind of public speaking that Sally and Joe Schmoe like you and me do. It’s better not to memorize.

But when the freaking slideshow is spinning, unconcerned with where you are in your monologue, it feels a little stressful. What if you aren’t even close to done with your brilliant insights related to that slide that just disappeared?!

3. Five minutes is a very short time in which to make a powerful point – and give tips! Lesson learned.

In five minutes, I’m thinking it’s better to take your pick – make a huge, powerful point and leave the audience intrigued and possibly inspired to seek action-related tips. OR, focus on practical tips. Try to do both and you lose impact of one or the other. I will do this different next time.

4. It takes a lot of time to simultaneously learn a new presentation program AND figure out slide design fundamentals.

I am familiar with PowerPoint and have used it plenty. But, for some reason (maybe I was feeling extra alternative and artsy for having taken the plunge into Ignite Bend at all) I decided to use Keynote for my slideshow. It was different enough from PowerPoint to cause significant time suck. If you have a great tool at the ready that you already know how to use, I recommend that you go with that tool on a time-sensitive project like this (I had about 5 days to prepare – inside of an extremely busy work week.)

IMG_62425. Being on a fancy stage like The Tower Theater and knowing your streaming on the web LIVE (and that you are a speaking coach so you better at least be reasonably good!) plus family and friends have all donned their cleanest clothes to sit in the audience makes for TONS of extra practice rounds.

It would have felt really crappy to totally fail at this. Ignite Bend is supposed to be all about fun, but not for me. This is serious pressure and don’t try to convince me otherwise. (Okay, it was really fun once the event began. Really, really fun.)

The fact is, all public speaking opportunities are not created equal. Sometimes you can put together a brilliant presentation in a moment’s notice. In fact, watch! Right now, think of a topic you LOVE. Now name three reasons you love that topic. Tell me a story, give me an example and share some data tidbit with me. You, my friend, have the core makings of any speech. In some contexts, you could simply share all of this info, add some warm eye contact and a nice warm hello and clear closing statement and you’re done.

Often it’s not that simple, though. Even with topics we know and love. We need research, sources cited, and longer stories and illustrations. We need to create slides and demos. We need data we can’t find and images that aren’t lame. It can be rigorous prep – and that’s before we begin practicing.

Let’s not get onto the practicing thing right now – this is already getting too long. I’ll just say that practice is HUGE and most people underestimate its value for content, delivery and – maybe most of all – speech anxiety.

So, Ignite Bend was awesome. I LOVED it. It stretched my speaking edges, it honed my presentation skills in powerful ways, and it required me to learn a bit more about design, which is handy in my business.

Ignite Bend comes around again in March 2010. You got something to say?

P.S. Here’s the video, if you want to see Ignite Bend. It’s in two parts: (my talk is the third one in part II, but don’t miss all the other awesome talks in here!)

Empathy Rocks!

SandSculpture-FriendsbyErix!I was in a meeting yesterday with a group of colleague entrepreneurs. One member of our group was struggling with a business issue. It was a difficult struggle and she was clearly really upset about it. Our commitment as a group is to help one another work through problems – as well as celebrate successes, just overall contribute to the success of one another’s businesses. So, as our group member talked through the struggle she was having, a few of us responded with opinions, tips and advice for how to handle the situation. The problem is, it wasn’t helping. In fact, it seemed to be upsetting her more. So, there we sat – quiet for a bit – trying to figure out what to say to make this situation better for our friend and colleague.

Then, one of our quieter members, who hadn’t said anything so far in the lengthy and passionate discussion, started to tell a story. He told how he recently found himself in a very similar situation. He shared how angry he was at the time, how frustrated by the circumstances. He talked about how his feelings were so overwhelming that they were getting in the way of his business relationships and even eeking into his sales interactions. He told us how he realized this and struggled to figure out how to resolve it. Then he talked about how he resolved it – over time – and the ways in which his life got better. He said he still can tap that angry feeling but he can see how letting the anger go makes him a better sales guy and business person. I could feel his struggle, his somewhat resistant resolution and his genuine appreciation for having let go of his anger.

Then he told our colleague how much he respected her work, her business, and her passion for her work. He gave her genuine and positive feedback about her Contributions in her field – with specifics.

We were all silent. And I kept thinking – “Wow, this is stunning…” I don’t know how anyone wouldn’t feel uplifted by this gift of an empathetic story, genuine positive feedback and totally committed sharing.

There’s just nothing as effective as empathy in times of distress. It’s amazing how soothing it feels to have someone else really know what you describe, even while it is always in their own way. And it’s a great gift to share that experience with someone when they are in the midst of something on which you have come out the other side.

I didn’t actually ask our distressed colleague how she felt after that exchange but I know I was totally uplifted. Of course, it was her story and her struggle so she had further to go to reach “uplifted” than me, but she sure seemed to feel better. I did notice that the whole energy of the conversation changed after that exchange. Everyone was more empathetic – to the degree we each could be. And we definitely “held the space” differently – with more compassion and thoughtfulness than we had before.

Empathy is just crazily powerful. Mix it with compassion and it totally rocks the house.

Sand Sculpture – Friends image by Erix! on Flickr